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Refund & Return Policy
Eden Lawn & Garden Centre – “Transforming your outdoor space!”
At Eden Lawn & Garden Centre, we take pride in supplying high-quality lawn, garden, and farm equipment. If you are not completely satisfied with your purchase, we’re here to help.
1. Returns Eligibility
You may request a return under the following conditions:
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The item is returned within 3 days of delivery
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The item is unused, in its original condition, and in the original packaging
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Proof of purchase (receipt or invoice) is provided
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The product is not damaged due to misuse, negligence, or improper handling
2. Non-Returnable Items
The following items are not eligible for return:
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Used or installed equipment
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Items damaged after delivery due to improper use
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Customized or special-order items
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Consumables (e.g., oils, fuels, certain accessories)
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Clearance or discounted items (unless defective)
3. Damaged or Defective Products
If your item is delivered damaged or defective:
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Report the issue within 24 hours of delivery
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Provide clear photos/videos as evidence
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We will arrange for:
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Replacement, OR
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Repair, OR
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Refund (where applicable)
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4. Refunds
Once your return is received and inspected:
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You will be notified of the approval or rejection of your refund
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Approved refunds will be processed within 7-10 business days
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Refunds will be issued via the original payment method
5. Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, contact us with your order details.
6. Return Shipping
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Customers are responsible for return shipping costs unless the item was defective or incorrect
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We recommend using a trackable shipping service
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Eden Lawn & Garden Centre is not responsible for items lost during return transit
7. Order Cancellations
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Orders can only be cancelled before dispatch
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Once shipped, the order will fall under the standard return policy
8. Contact Us
For all returns, refunds, or inquiries:
📍 Location: Teco Mall, Mombasa Road, Nairobi, Kenya
📞 Phone: 0792 478 000
📧 Email: info@edenlg.co.ke
9. Policy Updates
Eden Lawn & Garden Centre reserves the right to update or modify this policy at any time without prior notice.
Thank you for choosing Eden Lawn & Garden Centre.
We are committed to quality, reliability and excellent customer service.
