Terms and Conditions

This Agreement was last modified on 18 February 2016.

Welcome to Eden Lawn & Garden Centre. These Terms and Conditions govern your access to and use of our website, https://edenlg.co.ke/, and any purchases made through our online store or other official sales channels.

By accessing our website, placing an order, or purchasing products from Eden Lawn & Garden Centre, you agree to these Terms and Conditions. Please read them carefully before making a purchase.

1. About Eden Lawn & Garden Centre

Eden Lawn & Garden Centre (Eden Lawn And Garden Ltd) is a Kenyan supplier of farm, lawn, garden, and outdoor equipment, tools, accessories, and related products.

Our products and services are offered through our website, physical showroom, and other official communication and sales channels.

Contact details:

In these Terms and Conditions, “Eden,” “we,” “our,” and “us” refer to Eden Lawn & Garden Centre. “Customer,” “you,” and “your” refer to anyone accessing our website or purchasing our products or services.

2. Use of Our Website

By using our website, you agree to:

  • Provide accurate and complete information when placing an order.
  • Use the website for lawful purposes.
  • Avoid activities that may compromise the security, functionality, or availability of the website.
  • Refrain from fraudulent purchases, unauthorised access, or misuse of our content and services.
  • Respect applicable intellectual property rights.

We reserve the right to restrict or suspend access where we reasonably believe that the website is being misused or that fraudulent activity has occurred, subject to applicable law.

3. Product Information and Specifications

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and availability displayed on our website are accurate and up to date.

However:

  • Product images are for illustration and identification purposes. Minor variations in colour, packaging, accessories, or appearance may occur.
  • Technical specifications may be updated by manufacturers from time to time.
  • Product performance may vary depending on operating conditions, maintenance, terrain, user experience, and other factors.
  • Accessories, batteries, chargers, attachments, and other components are included only where specified in the product description, quotation, or order confirmation.

Customers purchasing machinery should carefully review the specifications and confirm that the equipment is suitable for their intended application.

If you require clarification about engine capacity, power output, cutting width, working depth, compatibility, coverage, or other technical details, please contact our team before ordering.

Nothing in this section permits misleading product descriptions or removes your legal rights where a product does not conform to its description.

4. Prices and Taxes

Unless otherwise stated, prices displayed on our website are in Kenya Shillings (KES).

Prices may change from time to time. The applicable product price, delivery charges, and other disclosed costs will be communicated during the ordering process or in an official quotation.

Where a genuine pricing or listing error occurs, we will contact affected customers before proceeding with the order. If an order cannot be fulfilled at the confirmed price, we will explain the available options and arrange an appropriate refund where payment has already been made and the order is cancelled.

Any applicable taxes or charges will be disclosed as required by law.

5. Orders and Order Confirmation

Customers may place orders through our website or other official Eden sales channels.

Submitting an order constitutes a request to purchase the selected products. An order acknowledgement or automated email confirms receipt of the request but does not necessarily mean that the order has been accepted or dispatched.

Orders are subject to stock availability, payment verification, and confirmation of the relevant product and delivery details.

We may contact you to clarify your order, verify payment, confirm specifications, or arrange delivery.

If we cannot fulfil an order, we will inform you and arrange an appropriate resolution, including a refund where applicable.

For specialised machinery, bulk purchases, custom configurations, or products sold through quotations, the final agreed specifications, price, payment terms, and delivery arrangements may be set out in a separate quotation or invoice.

6. Payments

We accept payment methods communicated through our official website, invoices, or authorised sales representatives.

Customers should:

  • Confirm the total amount payable before making payment.
  • Use only verified payment instructions supplied by Eden.
  • Retain proof of payment until the order has been completed.
  • Contact us if a payment has been deducted but the order is not confirmed.

Orders may be held until payment is verified, unless alternative credit or payment terms have been agreed in writing.

Customers should not rely on payment instructions received from unverified third parties claiming to represent Eden.

Any instalment, deposit, credit, or balance-payment arrangement must be agreed upon in writing. Where an order requires a deposit, the applicable terms will be communicated before payment.

7. Delivery and Collection

Eden offers delivery arrangements within Kenya, subject to the product, destination, availability, and agreed transportation method. Collection from our premises may also be arranged.

The following conditions apply:

  • Delivery charges, where applicable, will be communicated before the order is finalised.
  • Delivery timelines are estimates unless expressly confirmed otherwise.
  • Delivery may be affected by weather, road conditions, courier schedules, stock availability, and other circumstances beyond our reasonable control.
  • Customers must provide accurate delivery details and an accessible contact number.
  • Large or heavy equipment may require special transportation and unloading arrangements.
  • Installation, assembly, commissioning, operator training, or on-site setup is included only where agreed in the quotation or order confirmation.

Customers should inspect deliveries upon receipt and report visible damage, missing components, or incorrect items as soon as reasonably possible.

Delivery confirmation does not waive any legal rights relating to defective or incorrectly supplied products.

For more information, please refer to our Refund and Returns Policy.

8. Cancellations, Refunds and Returns

Order cancellations, exchanges, returns, and refunds are handled in accordance with our Refund and Returns Policy, the applicable warranty terms, and Kenyan law.

Customers are encouraged to contact us before returning a product or cancelling an order.

Certain products, including specialised machinery, custom orders, and equipment that has been used or installed, may be subject to specific return conditions. Such conditions will not override any mandatory consumer rights.

Our Refund and Returns Policy forms part of these Terms and Conditions and should be read alongside them.

9. Product Warranties and After-Sales Support

Certain products sold by Eden may be covered by a manufacturer’s warranty, a seller’s warranty, or another expressly stated warranty arrangement.

The applicable warranty period, coverage, exclusions, and claim procedures depend on the individual product and the warranty documentation supplied at purchase.

Where available, Eden may provide technical support, servicing, repairs, spare parts, maintenance guidance, assembly, or commissioning services.

Warranty claims may require an inspection by our technical team or an authorised service provider.

Warranty coverage may exclude damage caused by misuse, incorrect operation, improper maintenance, unauthorised repairs or modifications, accidents, or normal wear and tear, subject to the applicable warranty terms and law.

Nothing in these Terms and Conditions excludes any statutory rights or remedies that cannot lawfully be excluded.

10. Safe Use of Farm and Garden Equipment

Farm machinery, lawn mowers, brush cutters, power tillers, pressure washers, and other mechanical or powered equipment must be used responsibly and in accordance with the manufacturer’s instructions.

Customers are responsible for:

  • Reading the relevant operating and safety manuals before use.
  • Using appropriate protective equipment.
  • Ensuring that operators are competent and appropriately trained.
  • Inspecting equipment before operation and maintaining it as recommended.
  • Keeping children and unauthorised persons away from operating machinery.
  • Using only compatible accessories, attachments, fuels, lubricants, batteries, and replacement parts.
  • Avoiding operation outside the product’s intended purpose or rated capacity.

Where Eden provides demonstrations, training, assembly, or commissioning, these services do not replace the customer’s responsibility to follow the manufacturer’s instructions and applicable safety requirements.

Eden shall not be responsible for loss or damage caused by improper use, negligence, unauthorised modification, or failure to follow safety instructions, except to the extent that applicable law provides otherwise.

11. Technical Advice and Product Suitability

We aim to assist customers in selecting equipment suited to their needs.

Recommendations are based on the information supplied by the customer and the specifications available to us at the time.

Customers should disclose relevant requirements, including farm or lawn size, terrain, soil conditions, intended workload, available power sources, and the required attachments.

Unless expressly agreed in writing, a product recommendation is not a guarantee of a particular output, yield, working speed, coverage rate, or commercial result.

Where suitability is critical, customers should confirm the relevant specifications with our team before purchasing.

12. Quotations and Business Orders

Written quotations issued by Eden may specify product quantities, prices, specifications, warranty terms, delivery arrangements, payment terms, and quotation validity.

A quotation is subject to the conditions stated in that quotation, including any validity period and stock availability.

Changes to a confirmed order, including changes in quantities, specifications, or delivery arrangements, must be agreed upon by both parties.

For institutional, commercial, agricultural, or bulk orders, any separately agreed written contractual terms will apply to the extent of any inconsistency with these general Terms and Conditions.

13. Intellectual Property

Unless otherwise stated, the content on our website, including text, photographs, graphics, logos, product descriptions, videos, branding, and other original materials, belongs to Eden Lawn & Garden Centre or is used with appropriate authorisation.

You may browse and use our website for personal or legitimate purchasing purposes.

You may not reproduce, republish, distribute, modify, or commercially exploit Eden’s original content without prior written permission, except where permitted by law.

Third-party trademarks and product names remain the property of their respective owners.

14. Third-Party Products and Services

Our website may display products manufactured by third parties or contain links to external websites and services.

Third-party products may be subject to their respective manufacturer’s documentation, warranty conditions, and support arrangements.

External links are provided for convenience. Eden does not control the content, security, or privacy practices of independent third-party websites and is not responsible for them, except where applicable law provides otherwise.

15. Privacy and Personal Information

When you place an order, contact us, or use our website, we may collect personal information necessary to process transactions, communicate with customers, arrange deliveries, provide support, and meet our legal obligations.

Personal information will be handled in accordance with our Privacy Policy and applicable Kenyan data protection laws.

We take reasonable steps to protect personal information and limit its use to legitimate business purposes and other lawful grounds.

Customers should consult our Privacy Policy for further details on information collection, use, retention, disclosure, and their applicable data protection rights.

16. Website Availability and Security

We aim to keep our website available and functioning properly. However, uninterrupted access cannot be guaranteed.

The website may occasionally be unavailable because of maintenance, technical faults, hosting issues, security updates, or circumstances beyond our reasonable control.

We reserve the right to update, maintain, or modify website features and content where reasonably necessary.

We will take reasonable steps to protect our website and customers, but customers should also use appropriate security measures when accessing online services.

17. Limitation of Liability

To the extent permitted by applicable law, Eden shall not be liable for indirect or consequential losses arising from a customer’s improper use of products, unauthorised modifications, failure to follow operating instructions, or inability to access the website.

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer rights and liability that cannot lawfully be excluded.

Where liability may lawfully be limited, any limitation will be interpreted in accordance with the applicable law and the circumstances of the transaction.

18. Events Beyond Our Reasonable Control

Eden will not be considered in breach of these Terms and Conditions solely because performance is delayed or prevented by circumstances reasonably beyond our control.

Such circumstances may include severe weather, flooding, transport disruptions, supply-chain interruptions, strikes, public emergencies, or interruptions to essential services.

We will take reasonable steps to communicate material delays and agree on appropriate next steps with affected customers.

This provision does not remove any refund or other obligations that apply under Kenyan law.

19. Changes to These Terms and Conditions

We may update these Terms and Conditions from time to time to reflect changes in our business, products, website, operational practices, or applicable legal requirements.

The latest version will be published on our website with its revision date.

Changes will apply prospectively, subject to applicable law and any existing contractual commitments. Where a change materially affects an existing order, the terms applicable to that order will be determined in accordance with the relevant agreement and applicable law.

20. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of Kenya.

If a dispute arises, customers are encouraged to contact Eden first so that we can attempt to resolve the matter through good-faith communication.

Where a dispute cannot be resolved directly, either party may pursue the remedies available through the appropriate Kenyan courts, tribunals, or other legally recognised dispute-resolution mechanisms.

Nothing in this section prevents a consumer from exercising any statutory rights or accessing any competent authority available under Kenyan law.

21. General Provisions

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

A failure or delay by Eden to enforce a provision does not automatically constitute a waiver of that provision.

These Terms and Conditions should be read together with our Refund and Returns Policy, Privacy Policy, Shipping and Delivery Policy, and any applicable product warranty documentation.

Where a separate written agreement applies to a particular transaction, that agreement will govern the relevant matter to the extent of any inconsistency, subject to applicable law.

22. Contact Us

For questions about these Terms and Conditions, product information, orders, or after-sales support, please contact us:

Eden Lawn & Garden Centre

Kenya’s Leading Store for Farm & Garden Essentials.

Thank you for choosing Eden Lawn & Garden Centre.