How to order from Eden
Order lawn mowers, garden tools, farm machinery and supplies the way that suits you: online, on WhatsApp, by phone or at our Nairobi showroom. Here’s everything you need to know, from choosing the right equipment to delivery and after-sales support.
Ways to order
Choose how you’d like to order
Every route gets you the same products, the same support and the same care. Pick the one that’s easiest for you.
Order online at edenlg.co.ke
The quickest way to order when you already know what you need. Shop any time, day or night.
Best forRepeat buys, supplies like growing media and fertilisers, and equipment you’ve already compared.
Find your product
Browse by category or use search. Filter by type, such as petrol mowers, power tillers or water pumps.
Check the details
Read the specifications, price and stock status. Look at engine type, cutting width, power and fuel to make sure it fits the job.
Add to cart
Choose the quantity and any options, then add it to your cart. Keep shopping or go straight to checkout.
Enter your details
Give your name, phone number, email and full delivery location, including town, estate and a landmark.
Choose delivery or pickup
Have it delivered anywhere in Kenya or collect it from our Teco Mall showroom on Mombasa Road.
Pay and get confirmation
Pay using the secure options at checkout. You’ll get an order confirmation; keep your order number for any questions.
Order on WhatsApp or by phone
Talk to a real person, ask questions and get a recommendation before you buy. Our number is 0792 478 000.
Best forFirst-time buyers, machinery, larger orders, and anyone who wants advice on the right model.
Tell us what you need
Send the product name or a link from our shop, the quantity, and your delivery location. Not sure what to buy? Describe the job instead.
Get advice if you need it
We’ll help you compare models for your lawn size, plot, soil or workload, and suggest anything else you’ll need.
Receive your quote
We confirm availability, price and delivery cost, so you know the full total before you pay.
Confirm and pay
Approve the quote and pay using the official payment details on your invoice. Send us your payment confirmation.
We prepare your order
Your items are packed and, where requested, assembled and checked before they leave.
Delivery or pickup
We dispatch to your location or let you know when it’s ready to collect from the showroom.
Visit our showroom
See and compare machines in person at Teco Mall, Mombasa Road, Nairobi, and get hands-on advice from our team.
Best forPower tillers, mowers and other machines you’d like to see working before you decide.
Call ahead
Ring 0792 478 000 to check the item is in stock and on display, so your trip is worth it.
Bring your details
Know your lawn or plot size and the work you need done. Photos of the area help us recommend the right model.
See it and test it
Compare models side by side and see machines like power tillers with their implements.
Pay and take it home
Pay in store and collect your item, or arrange delivery to your home, farm or site.
Before you order
Your pre-order checklist
A few minutes of preparation helps you get the right equipment the first time. Tick each item as you go.
Not sure which model is right?
Tell us about your land, lawn or project and we’ll recommend equipment that fits your needs and budget.
What happens next
From order to first use
Here’s what to expect once you’ve placed your order, whichever way you ordered.
Order received
We receive your order or enquiry and log it.
Confirmation
We confirm stock, the final total and delivery details with you.
Payment
You pay securely and we confirm we’ve received it.
Preparation
Items are packed and, where needed, assembled and checked.
Dispatch
Your order is sent out, or made ready for pickup.
Handover
You receive and inspect your order on arrival.
After-sales
Setup help, servicing and spare parts when you need them.
Payment
Paying for your order
Pay securely online, on mobile money or in store. You’ll always know the full total, including delivery, before you pay.
M-Pesa
Pay quickly from your phone. Use only the official Eden M-Pesa details below or on your invoice, and include your order number or name as the reference where possible.
Bank transfer
Ideal for larger, business and institutional orders. Share your transfer slip once paid so we can match it to your order.
Online checkout and in store
Pay through the secure checkout on our website, or pay at our showroom when you collect. Payment options are shown at checkout.
Pay safely
- Only pay to the official Eden account details on this page or your invoice.
- If anyone asks you to pay a different number or account, call 0792 478 000 to confirm before paying.
- Keep your M-Pesa message or bank slip until your order is delivered.
- Check the name shown on the M-Pesa prompt or confirmation before you complete payment.
Delivery & pickup
Delivered across Kenya, or ready to collect
We deliver countrywide. If you’re near Nairobi, you can also collect from our showroom.
Countrywide delivery
We deliver to homes, farms, estates, institutions and project sites across Kenya.
- Cost and timing depend on your location and the size and weight of your order. We confirm both before you pay.
- Give clear directions: town, estate or village, road, and a nearby landmark help your order arrive faster.
- Be reachable: share a phone number you’ll answer on delivery day.
- Large machines may need help to offload. Let us know about access to your site in advance.
Showroom pickup
Collect your order from Teco Mall, Mombasa Road, Nairobi.
- Wait for our message that your order is ready before you set off.
- Bring your order number and payment confirmation.
- Sending someone else? Tell us their name and phone number in advance.
- Bring the right vehicle for larger machines such as power tillers.
When your order arrives
A quick check on arrival makes any issue easy to sort out.
- Inspect the packageCheck the box for visible damage before you sign or accept it.
- Check the contentsMake sure the item, quantity and accessories match your order.
- Report problems quicklyPhotograph any damage and contact us straight away on 0792 478 000.
- Keep your paperworkKeep the receipt or invoice; you’ll need it for warranty and servicing.
Business & bulk orders
Ordering for a business, farm or institution?
Landscapers, schools, estates, hotels, counties and farms can order through a quotation, with support to match.
- Formal quotationsRequest a written quote listing items, quantities, delivery and totals for your approval process.
- Invoices for your recordsReceive proper documentation for procurement and accounts.
- Bulk and repeat ordersEquip a whole team or restock supplies regularly. Ask us about bulk orders.
- Setup and servicingAssembly, commissioning and ongoing servicing to keep your equipment working.
After your purchase
We’re here after the sale
Buying from Eden is the start of the relationship. We help you get the best from your equipment for years.
Assembly and setup
We can assemble, set up and commission equipment so it’s ready to work.
Read before first use
Check the manual, and for petrol engines check the oil and fuel levels before you start.
Servicing and repairs
Regular servicing keeps machines running well. Book a service with our team.
Spare parts
Ask us for genuine spare parts to keep your equipment going season after season.
Warranty, refunds and returns
If something isn’t right with your order, contact us as soon as possible with your order number and photos. Warranty and return terms are set out in our Refund and Returns Policy.
FAQ
Ordering questions
Still unsure? Call or WhatsApp us on 0792 478 000, or email sales@edenlg.co.ke.
How do I place an order with Eden?
You can order online at edenlg.co.ke, send us your order on WhatsApp, call us on 0792 478 000, or visit our showroom at Teco Mall, Mombasa Road, Nairobi.
Do you deliver outside Nairobi?
Yes. We deliver countrywide. Delivery cost and timing depend on your location and the size of your order, and we confirm both before you pay.
Can I collect my order instead?
Yes. Choose store pickup and collect from our Teco Mall showroom on Mombasa Road once we let you know your order is ready.
How do I pay?
You can pay through the secure checkout on our website, by M-Pesa, by bank transfer or in store. Always use the official payment details on this page or your invoice.
Can you help me choose the right equipment?
Yes. Tell us about your lawn, garden, farm or project and the work you need done, and we’ll recommend equipment that fits your needs and budget.
Do you assemble and set up machines?
We offer assembly, setup and commissioning so your equipment is ready to work. Ask for it when you order.
Can businesses and institutions get a quotation?
Yes. Request a quotation with the items and quantities you need, and we’ll send a written quote with delivery and totals for your approval.
What should I do if my order arrives damaged or incorrect?
Photograph the issue and contact us straight away with your order number. Our Refund and Returns Policy explains the next steps.
Send an order
Send us your order or quote request
List what you need and we’ll confirm availability, the total including delivery, and how to pay.
Order request
Fields marked * are required. This is a request; we’ll confirm everything before you pay.
Order request sent
We’ll confirm availability, your total and payment details shortly.